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RingPartner Overview
Industry
Affiliates and influencer networks
Company Size
Sub 100
Current ERP
Quickbooks
Region
Canada
Tipalti Products Used
Mass Payments
Challenge
Manual payout processes to publishers led to significant time consumption and errors.
Solution
RingPartner implemented Tipalti Mass Payments to automate publisher payouts and reduce time, effort, and payment process errors.
Results
With Tipalti, RingPartner automatically improved the payout process to its network of publishers, improved cash flow by scheduling payments in advance, and eliminated the need to interact with multiple banking and payment systems.
The Challenge
Manual Payment Processes Hindered Efficiency
RingPartner uses a network of publishers who send phone calls through various marketing channels: Google AdWords, miss-dials, radio, print, and TV. Those calls are then routed to the end user, namely the service providers that have purchased them. One of the problems RingPartner encountered as it grew was the amount of time spent making payments to publishers and the amount of errors that went along with that. Many of their publishers wanted payments through a direct transfer because it saved time and fees, but previous technology vendors couldn’t provide RingPartner with ACH payment solutions.
It would sometimes take me days to send out payments because we had to individually print out all of the checks, then send out paper checks, send out wires, and attempt to send out ACH payments and make sure everyone’s information was correct. Then we had to manually put in everyone’s information into the bank. It was a lot of work.
Erin
Bookkeeper, RingPartner
The Solution
Automated Publisher Payouts with Tipalti Mass Payments
Because of the cashflow issues that compound when payments coming in and going out are on different schedules (such as Net 7, Net 15, and Net 30), RingPartner needed a solution to free up time so the finance team could get to all of their duties and keep partners happy. RingPartner implemented Tipalti Mass Payments to automate the payment process. This automation allowed the company to send hundreds of payments by simply uploading a CSV file, significantly reducing manual effort and time.
There were a number of different services that said they could do it, or banks that said they could do it, but we never actually got to a point where we could do it. Signing up with Tipalti solved that. That was huge, just being able to do that because we’re a Canadian company, and ACH is difficult to actually do.
Erin
Bookkeeper, RingPartner
The Result
Enhanced Efficiency and Strategic Focus
By automating publisher payouts with Tipalti, RingPartner significantly reduced the workload associated with payment processing and minimized errors. Plus, RingPartner eliminated the need to hire additional headcount. This efficiency gain allowed the team to focus more on strategic initiatives, contributing to the company’s substantial year-over-year growth.
I think the best thing is just how simple it now is for us to send payments. We can send hundreds of payments by simply uploading the CSV. I know that on the date that it’s set to go out, all of our payments will go out.
Erin
Bookkeeper, RingPartner
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